Frequently Asked Question

Product

  1. The appliance must be installed in accordance with JOVEN appliance installation instructions, supplied with the appliance and in accordance with all relevant statutory requirements.

Warranty for Instant Water Heater 
1st Year   –   Warranty on All General Parts and Labour
2nd – 5th Year  –   Warranty on Heating Element and DC Inverter Pump

*Warranty Exclusions – Wrong Installation, Failure due to misuse, Neglect, Natural disasters, Lightning strike, Wiring problems, Accidents or Mishandling

  1. The appliance must be installed in accordance with JOVEN appliance installation instructions, supplied with the appliance and in accordance with all relevant statutory requirements.

Warranty for Storage Water Heater 
1st Year   –   Warranty on All General Parts and Labour
2nd – 5th Year   –   Warranty on Leaking from Cylinder tank

*Warranty Exclusions – Wrong Installation, Failure due to misuse, Neglect, Natural disasters, Lightning strike, Wiring problems, Accidents or Mishandling

  1. The appliance must be installed in accordance with JOVEN appliance installation instructions, supplied with the appliance and in accordance with all relevant statutory requirements.

Warranty for Domestic Water Pump
1st Year   –   Warranty on All General Parts and Labour
2nd Year   –  Warranty on General Parts only

*Warranty Exclusions – Wrong Installation, Failure due to misuse, Neglect, Natural disasters, Lightning strike, Wiring problems, Accidents or Mishandling

  1. The appliance must be installed in accordance with JOVEN appliance installation instructions, supplied with the appliance and in accordance with all relevant statutory requirements.

Warranty for Joven Ceiling Fan
1st Year   –   Warranty on All General Parts and Labour
2nd  –  3rd Year   –  Warranty on DC Motor only

*Warranty Exclusions – Wrong Installation, Failure due to misuse, Neglect, Natural disasters, Lightning strike, Wiring problems, Accidents or Mishandling

  1. The appliance must be installed in accordance with JOVEN appliance installation instructions, supplied with the appliance and in accordance with all relevant statutory requirements.

Warranty for Joven Water Purifier
6 months   –   Warranty on Parts & Labour

*Warranty Exclusions – Wrong Installation, Failure due to misuse, Neglect, Natural disasters, Accidents or Mishandling

  1. The appliance must be installed in accordance with JOVEN appliance installation instructions, supplied with the appliance and in accordance with all relevant statutory requirements.

Warranty for Joven Water Kettle
1 Year   –   Warranty on Parts & Labour

*Warranty Exclusions – Wrong Installation, Failure due to misuse, Neglect, Natural disasters, Accidents or Mishandling

We have an established network of dealers throughout Malaysia. For more information about our dealers or representative, please fill in the Enquiry Form and we will revert back to you as soon as possible. If you interested, please do not hesitate to contact our customer service for more info.

Referring to JOVEN’s policy, goods that have been sold are not returnable.

Storage water heater systems are multipoint systems that provide hot water for more than one outlet in the household whereas Instant water heaters are single point system that provide hot water for a single outlet of use. Storage water heater systems are needed for Bathtubs, Jacuzzi’s, Rainshowers, Mixer taps, Sink, Kitchen or Washing machine. Instant water heater system only provides hot water for shower only. House piping is essential for a successful installation of your unit, therefore, do ensure double pipings are ready for your storage water heater and single piping for your instant water heater system.

JOVEN does not provide installation. We are a manufacturer, distributor and provide after sales services. If you want your installation to be done, you can contact our dealers or representatives throughout Malaysia. Please call customer service centre for more details.

The problem of water pressure arises from household water supply. The water heater only heats up the water from the existing water pressure supplied to the heater. If you would like to boost up water pressure from your existing heater, you can get the water heater models with built-in booster pump or get a centralised booster pump for your household.

You can buy it directly from us in our HQ Shah alam or from our dealers around Malaysia. Just contact our nearest Service Centre for more info.