Frequently Asked Question

Service

Warranty period of the product will be active from the day the product has been purchased for a period of 1 year warranty for all general parts. No extension is allowed for the warranty period coverage.

Call our Service Centre for repair at +603-5162 6633 or drop us an email for anywhere within the Klang Valley or if you are outside of Klang Valley contact our branch numbers at under the list of customer service centres within Malaysia, give your details include your name, address, phone number, product serial number, model and a description of the problem experienced with the unit. Warranty repairs will be completed and returned. We provide one-year free warranty for each new unit bought from the date of purchase until the warranty period is over. We ensure all customers receive prompt service and attended within 3 days of customer call-in, and all services are attended right to the doorstep of the customer. For billable or regular repairs, the unit’s problem will be assessed and you will be contacted with an estimate for repairs fees.

Yes, JOVEN provides services to all areas in Malaysia.

It will normally take 3-5 working days after a report has been made.

JOVEN is committed to our service policy which is to attend to a service call depending on the urgency within 3 working days.

It is advisable for clients to arrange a service meeting with our technicians because a doorstep service allows our technician to rectify problems such as water supply or electric supply problem.

We are a qualified repair centre. There is a service charge of RM80.00 for storage water heater, RM55.00 for instant water heater / ceiling fan / water purifier / water kettle, RM100 for water pump repair. Additional charges will apply for any spare parts changed, accordingly to the listed price and additional 1 month warranty coverage after the servicing.

Warranty card and proof of purchase must be available for any warranty claims.

For customers whose warranty period has lapsed, JOVEN would provide an additional 1 month warranty on the parts which have been serviced.

You can take endless hot showers with the hot water the JOVEN instant water heater provides. Because it does not use a tank, there is no limit. You and your family can enjoy shower after shower without running out of hot water. And since the JOVEN heats water only as it is drawn, you will also save on your water heating costs. You will save and have an endless supply of hot hater on demand.

JOVEN is not responsible for service of water heaters from other brands.